Domino’s introduces zero contact delivery in India

19 March 2020 | News

Only Company Employees Deliver Domino’s Pizza Enhanced hygiene and sanitation protocol across all its restaurants. Image Credit: Image Credit:

Domino’s Pizza, the market leader in chained pizza segment in India, has introduced “Zero Contact Delivery” across all its 1325 restaurants in the country. This service will allow customers to receive their order without coming in contact with the delivery staff. This feature has been introduced as an additional precautionary measure to ensure the safety of both customers and the
delivery staff.

Commenting on the initiative, Mr. Pratik Pota, Chief Executive Officer & Whole Time Director, Jubilant FoodWorks Limited said, “In these difficult times, we have put in place even more stringent hygiene and sanitation protocols in our stores and for delivery. All delivery staff are company employees who have been hired after being health checked. In addition, we have today launched Zero Contact Delivery. Customers can place an online order through the Domino’s app, ask for Zero Contact Delivery and pay digitally. We will then deliver the Domino’s pizzas to customers without any physical contact with our guests. Customer and Employee safety is our No.1 priority and we are taking all measures towards that.”

They are following various safety protocols like; All Safe Delivery Experts are company employees and are required to undergo a mandatory health screening as per company policy. Temperature screening is being carried out every day for every employee before they enter the restaurant. If temperature exceeds normal, (s)he is requested to go home and return once fully recovered. All employees are following a 20 second hand wash and sanitation protocol every hour. Safe Delivery Experts are wearing face masks as a precautionary measure.  All restaurants, delivery bikes, delivery bike boxes and pizza delivery hot bags are being sanitized every 4 hours.  All employees are adopting safe food handling practices as per FSSAI guidelines and best practices.  All Pizzas are baked at 245 degrees Celsius and are safe for consumption.


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