Siegwerk, one of the leading global suppliers of printing inks for packaging applications and labels for the food & beverage indsutry, headquartered in Germany, has launched a new real-time tracking feature on its SAP based online customer portal.
Siegwerk India customers ordering on the Siegwerk portal can now get a state-of-the-art eCommerce user experience and need not be worried about order delivery status.
The real-time tracking feature is an addition to the complete contactless order management facility on the Siegwerk customer portal. Customers will experience a world-class interface with live 24x7 monitoring from the time of placing the order through the delivery.
Speaking on the launch, Ramakrishna Karanth, CEO Siegwerk India said, “We have constantly aimed to make our processes easy for our customers. Launching our digital customer portal was a crucial step in this direction. We, at Siegwerk, have not only adopted Digitalization as a core element of our strategy but also taken steps to digitize our customer strategy and assisting our customers into our day-to-day digital operations, digitizing the order processing interface which will lead to ease of operation, enhancement of transaction speed, and real time data on the status of orders. With many ‘firsts’ in the industry from Siegwerk, Track and Trace is yet another first-time implementation of real-time online tracking of orders.”