At a time when travel is restricted due to COVID-19, Nestlé is expanding the use of augmented reality technology to provide remote support to its production and R&D sites and to connect with suppliers.
Experts across the company and external providers are using remote assistance tools to connect with people at factories and other facilities around the globe.
This has raised efficiency across operations and allowed experts to support multiple projects at the same time.
Using tools such as remote desktop, smart glasses, 360 degree cameras and 3D software, specialists can advise on complex tasks without needing to travel to the site.
The technology has been used in projects such as the set-up or redesign of factory lines, vital maintenance work and checking equipment with suppliers.
There are many examples of remote support across Nestlé's factories and R&D facilities. For example, R&D teams in Switzerland helped to remotely renew existing and install new production lines and technologies for a dairy ready-to-drink (RTD) factory in Navanakorn, Thailand. The factory was completed ahead of schedule.
They also supported the installation of a new production line for infant cereals in Shuangcheng, China. Additionally, R&D expert teams in the UK worked with suppliers to remotely redesign and successfully test new confectionery molds for KitKat.
Other examples include maintenance work at factories in Columbia and Ecuador or setting up a new pet food line in the United States.