Food testing lab Equinox unveils AI-based interactive platform

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The interactive video platform will guide the clients through industry best practices and exploring the right kind of services based on the requirements

Mumbai based Equinox Labs, a Food Safety and Standards Authority of India (FSSAI) approved and National Accreditation Board for Testing and Calibration Laboratories (NABL) accredited, certified food, water, and air testing lab with a PAN-India presence has recently launched a conversational AI video platform for its customers.

This feature stands out as customers will now get to interact with Ashwin Bhadri, CEO of Equinox Labs which makes the interaction smarter and more personalised. 

This is to start personalised interactions to provide an unparalleled experience. Being India’s leading testing and auditing agency, it’s important to give out correct advice to the clients and the reliable face of the founder of Equinox will act as a credible source of information. 

“With this update, we are planning to elevate customer experiences by being India’s first video interactive platform. We strive to build stronger connections with our clients and want them to feel valued. As a responsible virtual interface via our video platform, we are planning to provide our users accurate information and assistance,” said Ashwin Bhadri, CEO, Equinox Labs. 

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