Agilent opens Customer Experience Center in Mumbai

The Customer Experience Center forms part of Agilent’s global investment in customer facing infrastructure, including Centers of Excellence and experience centres

Agilent Technologies announced the opening of its Customer Experience Center (CEC) and office in Mumbai.

The Customer Experience Center marks the next phase of Agilent’s growth in India, bringing together hands-on technology demonstrations, application expertise, and commercial operations in a modern, integrated facility. As part of the launch, customers across chemicals, food safety, and environmental testing visited the centre, participated in application-led discussions, and explored solutions addressing real world laboratory challenges.

The Customer Experience Center forms part of Agilent’s global investment in customer facing infrastructure, including Centers of Excellence and experience centres across major innovation hubs worldwide. In India, it complements Agilent’s expanding footprint alongside the India Solution Center in Manesar, the Refurbishment Center, and the Hyderabad Biopharma Experience Center, creating a connected network that links local scientific needs with global expertise and best practices.

“At Agilent, customer experience is central to how we deliver value—globally and locally,” said Jonah Kirkwood, Senior Vice President and Chief Commercial Officer, Agilent Technologies. “The Customer Experience Center in Mumbai reflects our continued investment in India as a strategic market and capability hub. By bringing together demonstration, collaboration, and local expertise, we are enabling customers to move faster from insight to impact, supported by the same high-quality experience they expect from Agilent anywhere in the world.”

“India’s pharma and applied markets are evolving rapidly, with increasing focus on quality, compliance, and advanced analytical capabilities,” said Bharat Bhardwaj, Vice President, Asia Pacific, Agilent Technologies. “The Customer Experience Center in Mumbai enhances how we support customers across India as they modernize laboratories, adopt new technologies, and meet both scientific and business objectives.”

“This new Customer Experience Center reinforces Agilent’s commitment to India as a key contributor to global science and innovation,” said Nandakumar Kalathil, India Country General Manager, Agilent Technologies. “By bringing customers and Agilent experts together in one integrated environment, we are supporting capability building, collaboration, and long-term partnerships that advance India’s laboratory ecosystem.”