CPA 2019 comes into play to protect consumer rights 

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Act includes rules for e-commerce trade and intended to strengthen consumer rights

Union Minister for Consumer Affairs, Food & Public Distribution Ram Vilas Paswan has announced the enforcement of the Consumer Protection Act, 2019 from 20th July 2020. The Act includes establishment of the Central Consumer Protection Authority (CCPA) to promote, protect and enforce the rights of consumers.

The CCPA will be empowered to conduct investigations into violations of consumer rights and institute complaints / prosecution, order recall of unsafe goods and services, order discontinuance of unfair trade practices and misleading advertisements, impose penalties on manufacturers/endorsers/publishers of misleading advertisements. The rules for prevention of unfair trade practice by e-commerce platforms will also be covered under this Act.

Every e-commerce entity will now be required to provide information relating to return, refund, exchange, warranty and guarantee, delivery and shipment, modes of payment, grievance redressal mechanism, payment methods, security of payment methods, charge-back options, etc. including country of origin which are necessary for enabling the consumer to make an informed decision at the pre-purchase stage on its platform.

They also have to acknowledge the receipt of any consumer complaint within forty-eight hours and redress the complaint within one month from the date of receipt under this Act. The Minister said the Act will strengthen consumer rights in the country.


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